Capital Care Transport LLC (“Capital Care Transport,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or transportation services.
1. Scope of This Policy
This Privacy Policy applies to:
- Our website and digital platforms
- Information submitted through online forms, email, or phone
- Ride requests, scheduling, and service-related communications
This Policy does not apply to third-party websites or services not controlled by us.
2. Information We Collect
2.1 Information You Provide
We may collect:
- Full name
- Phone number and email address
- Pickup and drop-off locations
- Appointment dates and times
- Mobility or accessibility needs
- Emergency contact information
- Facility, organization, or managed-care provider name (if applicable)
2.2 Information Collected Automatically
We may collect:
- IP address
- Browser and device information
- Pages visited and access times
2.3 Cookies & Tracking
We use cookies for:
- Website functionality
- Security
- Performance monitoring
- Analytics
You may disable cookies through your browser settings.
3. How We Use Information
Information is used to:
- Schedule and manage transportation services
- Communicate trip confirmations and updates
- Coordinate with drivers, dispatchers, or authorized facilities
- Improve service quality and website performance
- Support safety, compliance, billing, and operations
We do not sell or trade personal information.
4. Legal Basis for Processing
We process personal information based on:
- Legitimate business interests
- Contractual necessity
- Legal and regulatory obligations
- Consent, where required by law
5. Information Sharing
We may share information with:
- Drivers and dispatch personnel
- Authorized caregivers, facilities, or managed-care organizations
- Service providers (hosting, email, analytics, billing support)
- Government or regulatory authorities when required by law
All shared information is limited to what is necessary to provide services.
6. Data Security (NY SHIELD Act)
We maintain reasonable administrative, technical, and physical safeguards to protect personal information, consistent with the New York State SHIELD Act. These safeguards include secure systems, restricted access, and monitoring for unauthorized activity.
7. Data Retention
Information is retained only for as long as necessary to:
- Deliver transportation services
- Meet insurance, Medicaid, and regulatory requirements
- Resolve disputes or enforce agreements
8. New York Privacy Rights
If you are a resident of New York State, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information, subject to legal requirements
We will not discriminate against you for exercising these rights.
Requests may be submitted to: [Client Email]
9. HIPAA & Health Information Disclaimer
Capital Care Transport LLC is not a covered healthcare provider under HIPAA. However, we take reasonable steps to protect health-related and trip-related information shared with us and limit access to authorized personnel only.
10. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13.
11. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.
12. Contact Information
For privacy-related questions or requests:
Capital Care Transport LLC
Email: ride@capitalcaretransport.com